The Bottom Line – (Original Air Date: July 14, 2015) The number one customer complaint about smart phones and tablets are broken or scratched screens. ZAGG is one company offering products to remedy this “pain point”. Randy Hales took over the helm of ZAGG, a publicly traded company based in Salt Lake City, in 2012. He has since helped steer the company to become a market leader in screen protectors for hand-held devices and tablet keyboards. They sell over one-quarter of a billion dollars worth of protective covers and accessories each year. Hales, who is ZAGG’s CEO and President, talks with Doug Wells about ZAGG’s culture, making a decision to take a company public, and what it’s like to anticipate and develop accessory products for leading tech companies like Apple.
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